Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Most orders ship within 1-3 business days. Standard shipping takes 3-7 business days. Free shipping on orders over $50.
Do you ship internationally?
Currently we ship within the United States only. Join our Discord to be notified of international shipping.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items. Please visit our Returns page or contact us to start a return.
Are opened trading card packs returnable?
Opened packs and digital items (Steam Keys) are non-returnable due to the nature of the product.
Products & Authenticity
Are your products authentic?
Yes. Every item is sourced from authorized distributors and verified for authenticity. We are a collector-focused store and take product quality seriously.
Can I reserve an item before it releases?
Yes! Visit our Reservations page to reserve exclusive drops before they sell out.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, WooPay, and Google Pay. All transactions are SSL-encrypted.
Is it safe to shop on SoundCade?
Absolutely. We use secure payment processing with full SSL/TLS encryption. Your payment info is never stored on our servers.
Still Have Questions?
Email us at hello@soundcade.com or visit our Contact page. We typically respond within 24 hours.